Refund policy

Returns & Refunds

Our 30-day promise

Use it for 30 days from delivery. If it doesn't fit, doesn't stay on, or your child simply refuses it, email support@tinyyytales.com with your order number and we'll refund you in full.

In most cases you keep the item. Posting a $20 product back across the world helps nobody, so for most returns we refund and tell you to keep it, pass it to a friend, or donate it.

What we refund

The full amount you paid, including the shipping you were charged. We don't keep your shipping fee on a refunded order.

How long it takes

We approve refunds within one business day of your email. Your bank then takes 5–10 business days to show it.

If your order hasn't arrived

Delivery is 5–15 business days after dispatch. If it passes 20 business days, contact us and we will replace it or refund you in full. You don't need to chase the carrier — that's our job.

If something arrives damaged or wrong

Send us a photo within 14 days. We'll send a replacement at our cost. Don't post the original back unless we ask.

Hygiene items

For hygiene reasons we can't resell used potty training pants or similar. This doesn't affect your refund — you're still covered by the 30-day promise, we just won't ask for them back.

Cancelling

Email us within 12 hours of ordering and we'll cancel before dispatch. After dispatch, use the 30-day promise instead.

EU and UK customers

You have a statutory right to cancel within 14 days of delivery for any reason. This is in addition to everything above, not instead of it.

Contact

support@tinyyytales.com — we reply within one business day.