FAQ

Questions we actually get asked

How long does delivery take?

1–3 business days to process, then 5–15 business days to deliver. Tracked.

Where do you ship from?

Our partner warehouse in Asia. We say so up front rather than after you've paid.

My tracking hasn't updated.

Normal for the first 2–4 business days, and it can pause mid-transit. Past 20 business days, email us and we'll replace or refund.

What if it doesn't fit?

Thirty-day guarantee. Email us and we refund you, including your shipping. Usually you keep the item.

Do I pay to return it?

Almost never. In most cases we don't ask for the item back at all.

Will I be charged import duty?

Usually not at these order values, but duty is set by your country and is outside our control.

Are these safety products?

No. Some of what we sell makes a bump softer or a floor less slippery. None of it is protective equipment, and none replaces supervision. Each product page says exactly what the product does and doesn't do.

Can I use the arm pillow or head pillow for sleep?

No. Both are for supervised, awake use only. Safe sleep means a firm, flat, empty surface. The guidance is on each product page and we'd rather lose the sale than get this wrong.

Do you have a phone number?

Not yet. Email gets a reply from a person within one business day, which is faster than most queues.